Effective Date: 9/22/23

Thank you for shopping with The Boozy Mutt]! We strive to provide you with high-quality products and exceptional customer service. Please review our Return and Refund Policy below for a clear understanding of our terms:

**1. Returns**

**1.1 Eligibility**

We accept returns within 7 days from the date of delivery for the following situations:

• Damaged or defective items.
• Incorrect items received.
• Items that differ significantly from their product descriptions.

 

 **1.2 Process**

To initiate a return, please follow these steps:

Email [email protected] within 7 days of receiving your order to request a return authorization.  Provide your order number, a clear explanation of the issue, and photographic evidence if applicable. Please then wait for our team’s response, which will include further instructions for returning the item(s).

**1.3 Condition of Returned Items**

Items must be returned in their original condition, including all tags, packaging, and accessories. We reserve the right to refuse returns that do not meet these criteria.

**1.4 Return Shipping**

We will provide a prepaid return label for eligible returns due to damaged, defective, or incorrect items. In other cases, the customer is responsible for return shipping costs.

 

**2. Refunds**

**2.1 Refund Method**

Refunds will be issued in the same payment method used for the original purchase, within [7] business days of receiving and inspecting the returned item(s).

**2.2 Partial Refunds**

In certain cases, partial refunds may be offered for items that are not returned in their original condition or for returns requested beyond the specified [7]-day window.

 

**3. Exchanges**

**3.1 Eligibility**

We accept exchanges within 7 days from the date of delivery for the following situations:

• Damaged or defective items.
• Incorrect items received.
• Items that differ significantly from their product descriptions.
• Items ordered in the wrong size or color

 

 **1.2 Process**

To initiate an exchange, please follow these steps:

Email [email protected] within 7 days of receiving your order to request exchange authorization.  Provide your order number, a clear explanation of the issue, and photographic evidence if applicable as well as a description of the item you would like to exchange for. Please then wait for our team’s response, which will include further instructions for exchanging the item(s).  The replacement item will be mailed within 7 days of receiving the returned item.

**1.3 Condition of Returned Items**

Items must be returned in their original condition, including all tags, packaging, and accessories. We reserve the right to refuse returns that do not meet these criteria.

**1.4 Return Shipping**

We will provide a prepaid return label for eligible returns due to damaged, defective, or incorrect items. In other cases, the customer is responsible for return shipping costs.

 

**5. Contact Us** 

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. Our team is here to assist you.

 

**6. Policy Changes**

We reserve the right to update or modify this policy at any time. Please check our online store for the most current version.

By shopping with The Boozy Mutt, you agree to abide by this Return and Refund Policy. Your satisfaction is important to us, and we are committed to providing a smooth and fair return and refund process.

Thank you for choosing The Boozy Mutt!